Review Monitoring & Reputation Building

The best protection against reputational damage is not letting reviews take effect unnoticed in the first place. We monitor the relevant portals, help you respond correctly and build up a body of genuine, positive reviews together with you.

Portal monitoring

We keep a continuous eye on Google and on the review portals that matter in your industry. You are informed of every new review – before it does any damage – and can decide together with us whether a reply or a complaint makes sense.

Legally sound response templates

A public reply to a review is read by every future prospect. We supply response templates that come across as composed and friendly – and that disclose no confidential details in medical practices and law firms. In healthcare in particular this protects against breaches of confidentiality.

Building reputation

Star ratings only rise sustainably through genuine reviews from satisfied customers. We set up a simple, legally sound process for you with which you can systematically ask satisfied customers or patients for an honest review – without incentives and without bought reviews.

Unjustified reviews already on your profile? Then start with our service Getting reviews removed.